Frequently Asked Questions

Absolutely, there is no charge for estimates, so do not hesitate to contact us today! You can also use our built-in calculator to get a quick idea of the cost.

According to bylaws, fences in Ottawa are restricted to a height of 7ft for backyards and 3.3ft for front yards. Posts, caps, and gates are allowed to be slightly over the max height.

We offer a 4 year craftsmanship warranty on top of any manufacturer warranties which covers:

• Damage/defects due to craftsmanship

• Gate sagging

• Damage directly caused by wind

Normal and intended uses do not include (a) piling snow, earth, or other materials either on or against the product, burying the bottom of the fence; (b) spraying chemicals or water with heavy mineral content, on the product; (c) damage caused by placing plant life, or other foreign materials in contact with the product; or (d) accidental damage, negligence or other acts of God.

A wood (PT/Cedar) will be the strongest and most rigid when built right with 4ft deep foundations, and post savers to prevent rot.

PVC fences are more flexible than wood fences but have steel posts on the inside which will withstand the toughest storms. When built right no damage should occur.

Fences generally do not require a permit but some decks do. A permit is necessary for decks that are over 2 feet off the ground, or directly attached to your house. If your deck needs a permit we will help facilitate that process. For more information about permits, Click here.

Please note that bylaws may vary for those living outside the Ottawa region, so we recommend that you contact your local City Hall for more information.

Private utilities may include sprinkler systems, electrical lines, drain pipes, animal barriers, septic systems, storage tanks, telephone or cable lines, and other utilities you have installed privately.

Yes, a 50% deposit is required when the contract is signed. This is to get the materials ordered in time for the scheduled start date.

Changes are allowed to be made if it is in writing and approved by both parties.
Material changes after materials have been ordered will incur a 5% restocking fee.
Please note, changes in the contract may affect the total price.

Clients may cancel their contract free of charge before materials have been ordered. Once materials have been ordered, a 5% restocking fee will apply.

Yes, each individual involved will be provided with a contract. Our team will calculate the cost and provide a price breakdown.

It is the homeowner responsibility to inform the neighbours about our presence. Based on our experience, informing the neighbours in advance helps to alleviate any concerns they may have upon seeing our equipment on their street. Please note that our equipment trailers may be parked on the street until your project is finished.

Throughout the construction process, we request that you keep any gates unlocked and ensure that the exterior water and power are turned on. We also kindly ask that you leave the street parking spot in front of your home empty, if possible, so that we can park our trucks and trailers.

We take care of the mess! We take pride in maintaining a clean and tidy job site throughout the construction process, at the end of each day, and on completion day. During construction, we stack all the lumber to minimize clutter. Once your project is completed, our team will conduct a final cleanup to ensure that everything is left in the same condition as when we first arrived.

We do not need access to your driveway for our vehicles. However, for large projects we may require a single driveway space to store a waste bin. On delivery days, we kindly ask that you park on the street to provide enough space for us to access our work area.

Heavy equipment and machinery are required to dig the foundation for every job. Holes that are not accessible by our skid-steer are dug using hand tools.

Our skid-steer may leave track marks across the yard. All marks are raked to be removed and reseeded if need be. We ask that the grass is cut short to reduce tracks.

Materials, equipment, and garbage are organized and kept on site away from the streets until the project is complete.

Yes, we ask all property owners to cut their lawns within a week before our arrival.

Yes, we offer demolition services with or without new construction services.

No, The Good Guys work is all done in house by our professional crews.

We accept cash, cheques, and e-transfer.

Vinyl/PVC products will experience some discoloration when exposed to the elements for a sustained period. Normal weathering occurs as exposure to ultraviolet light and extremes of weather and atmosphere causes any surface to experience gradual and uniform appearance changes such as chalking, fading, or accumulating dirt or stains.